6 hr – Exam Only – Cultural Diversity for Healthcare Professionals


6 CE Credits (This product is Exam Only)

You have two options for the material:
1) Exam Only – The price is lower for this option. You are indicating that you already own the material OR are receiving material elsewhere such as on Kindle, Nook, buying Used or New Textbooks.
2) Mailed – We ship the material directly to you and you will then take the online exam – To purchase Mailed Go Here

To view more information about this course please look at the tabs located below:

  • Course & Material Options:
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SKU: Exam Only ~ 6 hours ~ ID: 1540772470 Categories: ,

Course Description

As healthcare professionals, we do not get to pick and choose who comes to us for services. We do, however, hold the power to either keep people coming back or having them go elsewhere. When people are treated with respect and kindness, they will want to return to the place that offered those things. When they are treated like cattle and just pushed and pulled through the healthcare systems, they will likely run in the other direction and avoid healthcare altogether.

Most people think that diversity involves making people from other countries feel comfortable in our country. That is only a teeny, tiny part of the picture. Take, for example, an American who was born in the U.S. and grew up in a mostly Asian neighborhood. Then take another person, American born, who grew up in an Italian neighborhood. The Asian neighborhood was likely more quiet and reserved than the Italian neighborhood, where screaming is thought of as normal conversation. Are these two people going to look at life the same way? Probably not.

What about the homeless culture that is unique unto itself? What about the prison population? What about the refugees trying to avoid genocide in their homelands? Are their needs and perceptions going to be different? Yes, they are.

This text is probably one of the most complete, comprehensive books about diversity as it applies to healthcare available. Let’s face facts; everyone is probably going to have to seek medical treatment at some point in their lives. It is up to us, as healthcare providers, to make these people feel comfortable and welcome enough for them to continue that care.

There are all kinds of superstitions and beliefs about medicine that have been ingrained in people since the beginning of time. When a client is adamant about not having surgery until the full moon for fear of angering the ancestors, it is not our call to make them feel like their beliefs are unfounded. It is our call to collaborate and come up with viable solutions so that they can get what they need without feeling judged or fearful.

Our world is like a cake. All of the cultures are the ingredients for that cake.  It takes these ingredients, blended together, to make that cake be moist, beautiful, and delectable.. If we only had one ingredient, like flour, it would not be much of a cake. If we only had one culture, what would we miss out on? Music? Sports? Fashion? Dance?

The more diverse and welcoming you make your business to everyone, there is a high likelihood that people will want to use your services time and again. This is extraordinarily important for us in healthcare. Just think; your approach of kindness and understanding will very likely save lives and enhance the quality of peoples’ lives. After all, isn’t that why we chose this profession in the first place?



Upon completion of this course, the student will be able to explain how past events influence present-day events and attitudes, discuss the importance of education about different cultures, and define cultural awareness and collaboration in the healthcare field.


Students will be able to master the following objectives with a minimum of  70% accuracy:
  1. Explain the influence of past events on present day situations
  2. List the Healthcare Professions that may be thwarted by different cultures and regional areas
  3. State the different words and phrases that are used in a racially insensitive way
  4. Compare and contrast the percentage of people who are uninsured, according to age, ethnicity and household income
  5. Identify the languages most frequently spoken at home, other than English or Spanish
  6. Define “Culture”
  7. Define “Family”, as stated by the U.S. Census Bureau
  8. Itemize some cultural concepts that might cause conflict between Healthcare Providers and patients
  9. Compare and contrast the different approaches to Health and Wellness
  10. Explain the difference between Deaf (capital D) and deaf (lower case d)
  11. Describe the “homeless” as a cultural group with its own set of values and beliefs
  12. Describe some of the roadblocks that the LGBTQ population have with regard to healthcare
  13. Reiterate the goal of Healthcare Providers in creating a diverse, welcoming environment
  14. Characterize the standards by which the Amish abide
  15. List some of the common Hindu beliefs involving healthcare and end-of-life
  16. Characterize the healthcare issues that deal with the autistic population
  17. Explain how many cultures can influence health decisions for their diabetic citizens

Learning Outcomes

The learning outcomes for this course will be measured by the mastery of the objectives set forth in the Learning Objectives section. Students must master the objectives, which are measured by the written assessment. Students must achieve a test score of 70% or higher to achieve mastery of these objectives.

Course Outline

This course follows the book as it is written. The written assessment also goes in the same order as the book. Nothing in the assessment is based on any supplemental websites or books.

Students will spend approximately 21 minutes per objective, since there are 17  objectives for this 6 hour course.


ISBN-10: 1540772470, “Further Reflections from Common Ground: Cultural Awareness in Healthcare” by Beth Lincoln.

Product ID


CE Credits

6 hours

Exam Format


Exam Questions

Total of 30 questions

States / Organization

Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Montana, NCBTMB, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Washington DC, West Virginia, Wisconsin, Wyoming


Available Immediately upon passing with a 70%

Shipping Method

–If you selected our normal "Mail" option, then you will receive your physical book in the mail, and then take the exam online. All exams are online. We do use various third party vendors for book sales and different shipping methods depending on your location, so that we can get it to you as soon as possible. Some locations may take up to 14 business days to receive your physical book(s).
–If you selected the "Exam Only" option, then nothing is mailed to you. You will have access immediately to the online exam. By selecting this option you are indicating that you have access to the material; already own the material physically or digitally such as by Kindle, Nook, eBook or Audio Book.


We allow one year from the date of purchase to complete the exam


We have several options for our customers listed below in the case you wanted to use them. The online exam and online certificate upon passing is included in your tuition. We have no hidden fees or surcharges, and the fees below only apply to extra options provided by the Company. The extra fees are as follows:
NOTE: All fees must be paid in advance of any extra Services rendered.
—Need your certificate mailed? We will mail you a tri-folded color certificate after passing – $10 per certificate, per mailing.
—Want us to manually submit your answers? You can mail or email us your answers on the provided printable exam for us to manually grade and submit on your behalf. Also included is if you pass with at least a 70% we will mail you a tri-folded color certificate – $25 per course and attempt. Certificate is only mailed if you received a 70% or greater. (This is paid at the time of your mailing by filling out the form on the bottom of the printable exam or calling us with your credit/debit card information. If you fail the exam you will either have to repeat this process and pay the fee, or you can complete your exam online yourself free)
—Want us to mail you the printable version of the exam questions? (Note: You can print this yourself within your account at no additional charge) We will mail you the exam questions – $10 per course, per mailing.
—We allow 3 times to fail your exam. Upon your 4th time it will be $10 per additional attempt thereafter.
—We allow one year from purchase date to complete your exam. If you do not complete your exam prior to the expiration then it will be 25% of the original course price for an additional 6 months. For example: If the course originally was $45, then it will be $11.25 to extend that particular exam for another 6 months.

After you place your order with Massage Brand, we will process your order. Once one of our representatives processes your order your order will be in “Complete” status. Note: Exams are immediately available within your account regardless of if you already own your material, the material is shipped to you, or you have a fully online course.

Courses that are mailed:
Our fulfillment center partners then will ship your physical books right to you. Once you receive your shipment you will then have the material that goes along with your online exam.

Online courses:
Any course that states “fully online”, you will have access to your material and exams immediately upon ordering as nothing would be mailed to you.

Basically, once you place your order you can instantly access your exam and we process your physical order as soon as possible, if applicable.

–If you selected our normal “Mail” option, then you will receive your physical book in the mail, and then take the exam online. All exams are online. We do use various third party vendors for book sales and different shipping methods depending on your location, so that we can get it to you as soon as possible. Some locations may take up to 14 business days to receive your physical book(s).
–If you selected the “Exam Only” option, then nothing is mailed to you. You will have access immediately to the online exam. By selecting this option you are indicating that you have access to the material; already own the material physically or digitally such as by Kindle, Nook, eBook or Audio Book.

When you are ready to take your online exam, you will log into your MassageBrand account and click on “Courses and Exams”. We allow one year from your date of purchase (365 days) to complete the online exam. You will find the course and exam you would like to start. You will have access to a downloadable PDF file of the exam questions for you to print or view prior to taking the online exam. None of your answers are saved on the online exam.

If you pass with a 70% or greater, you will receive a certificate immediately upon passing. This certificate is stored in your account as well as a copy is emailed to you.

We are Massage Brand by Edu Member, Inc. We are approved and accepted by most states and organizations including, but not limited to:

NCBTMB Approved Provider 1572
New York State Approved CE Sponsor #48
Florida Approved Provider 50-24784
Georgia Approved Provider 50-24784
Louisiana Board Approved Provider LAP250
Alabama Board Approved
Texas Board Approved CE Provider CE2006

Note: This particular course may or may not be approved or accepted for your state, so please be sure that you know your requirements prior to ordering. Please DO NOT rely upon the “course search” as everything may not search correctly based on the number of filters you have chosen. To view your exact renewal requirements please go to: https://www.massagebrand.com/massage/ce/

Here is a brief tip guide regarding our online/home study courses (note this list is abbreviated and does not list every state nor every requirement):

  • Arizona – Massage Related Courses Only
  • Arkansas – Non-Technique Courses Only
  • Georgia – No Cupping, Aromatherapy, Asian Bodywork, Craniosacral or Shiatsu
  • Idaho – No Reflexology or Asian Bodywork
  • Louisiana – Only LA Approved Courses (please visit our LA page here)
  • Maryland – No Business or Marketing and courses must be massage related
  • Mississippi – None of our courses as we have not sought approval
  • Nebraska – Only Ethics Courses – No Others allowed
  • New Hampshire – No Reflexology and a limit of 3 hrs in Business
  • New Jersey – No courses solely on business
  • New Mexico – Non-Technique Courses Only
  • North Carolina – Massage Related and a maximum of 8 hrs in Business Management
  • Oregon – No Ethics courses online
  • Pennsylvania – No office or practice building. Our child abuse WILL NOT count toward your child abuse requirement.
  • Texas – Non-Technique Courses Only
  • NY – No appearance enhancing, aromatherapy, marketing, business, nor our infant massage
  • For those who need some or all of their hours in a live, in person, classroom, or contact hours format: Our courses will not be accepted to satisfy those “live” hours as all of our courses are considered online, home study or distance learning.

We do our best to provide current and accurate information, but it is your responsibility to:

  • Make sure to verify all of your state requirements, information and CE hours required by your licensing board, prior to ordering.
  • Know what you need to renew your license as well as the courses you can and cannot take with us.
  • For renewal(s), it is your responsibility to submit credits directly to your state board or renewing entity in order to get credit, as this is not Massage Brand’s responsibility. The only exception to this is for the following states: Florida, Georgia, and Louisiana
  • The information on this page is based on a state level. You need to check your local municipality, including city and county regulations as they may have specific requirements for licensing, renewing and continuing education.
  • Regulations and laws frequently change. While we do our best to keep everything on this page current, information may have changed. If you see any errors, please contact us so that we may correct the information listed above.

All of our courses (unless otherwise noted) can be used for your National Certification Board for Therapeutic Massage and Bodywork (NCBTMB) recertification. You may also use any of our continuing education courses for renewal with massage organizations including AMTA (American Massage Therapy Association) and ABMP (Associated Bodywork and Massage Professionals).

Massage Brand by Edu Member, Inc. is approved by the National Certification Board for Therapeutic Massage & Bodywork (NCBTMB) as a continuing education Approved Provider. Provider Number 1572