Shipping, Returns, Exchanges, & Various Policies (Condensed)
WHAT WE DO: We sell Massage Continuing Education based on textbooks mailed out to you, with the option for you to take an online exam only without purchasing the textbooks. Company may ship out new and/or used textbooks from many different authors that may be mailed to you when you order and you agree. You come under those particular third-party vendors policies. Some of our course offerings may be online courses, online CE testing, and online completion certificates, offered by MassageBrand.com and Massage Brand by Edu Member, Inc. approvals and credentials.
APPROVALS: All our courses have been approved by the NCBTMB. NCBTMB Approved Provider 1572
New York State Approved CE Sponsor #48
Florida Approved Provider 50-24784
Georgia Approved Provider 50-24784
Louisiana Board Approved Provider LAP250
Alabama Board Approved
Texas Board Approved CE Provider CE2006
PAYMENT: We accept MasterCard, Visa, Discover, American Express, PayPal, and PayPal Credit. If your order is $99.00 or over, you can apply for PayPal Credit and make payments over time. We do not accept returns, exchanges or refunds. All sales are final. Some textbooks and materials are more expensive than others.
ONLINE EXAM TESTING ONLY: All our courses are online exam testing only, unless you activate our Printable Exam option within your current active account. Want to Save Money and time? Just order online exam only! Imagine completing your continuing education hours on your mobile device. When you order “exam only”, you are indicating that you already own the material OR are receiving the material elsewhere such as on Kindle, Nook, by renting, or buying Used or New Textbooks. If you already own the material, can borrow it from a friend, or have access to the material, or have Amazon Kindle for immediate book download…Just order online exam only.
Sometimes Kindle offers free books in Fire tablets, Kindle e-readers, and Kindle reading apps for your Compatible device registered to your Amazon account. For explanation, please copy and paste the URL below in your browser to go to Amazon for help videos:
For NOOK Reading App™, A Great Way to Enjoy Books & Magazines on Your Phone or Tablet, NOOK Audiobooks App™, Barnes & Noble App.
For explanation, please copy and paste the URL below in your browser to go to NOOK for help videos:
EXCHANGES: We cannot and do not exchange any textbooks and/or courses for something else because we are not the authors and
publishers. We are a continuing education company. Textbooks are ordered online with third parties once you order with Company AND then they are shipped by various independent third parties to your location. You may be responsible for shipping and sales tax depending on the vendor, state or country location. Since we do not print or stock textbooks, we cannot exchange any textbooks once your order is placed. Once a Test has been assigned to an account, we reserve the right not to exchange tests(s) for another test and/or textbook(s) at Company discretion.
Please be sure of the exact courses you want & need to purchase PRIOR to ordering the textbooks on our website. If you do not like the textbooks in a specific package and/or certification, contact us PRIOR to ordering, and we may be able to help you during normal posted Customer Service hours, as generally, packages are AS IS. If you ordered a textbook(s) and did not receive the book(s) at your location, keep in mind that Textbooks may take up to 10 business days to receive, or up to 30 days or longer for delivery of some textbooks depending on the shipping carrier, in-stock status of a particular textbook, whether the book is still in print, and your location.
NOTE: Once we order your textbooks with the third party vendor, we are not responsible for textbooks not received, and/or how long it takes for you to receive the textbooks for any reason and you agree.
REFUNDS: There is a NO REFUND Policy.
RETURNS: We do not accept returns whatsoever, including any textbook and/or any mailed material. Returned textbooks will be returned to sender at their cost.
CANCELLATION: You may cancel your account at any time (note: We maintain any continuing education records in accordance with our
NUMBER OF QUESTIONS: Tests have only 5 questions per course hour as required by the NCBTMB. For example, a 3-hour course has 15 questions. A passing score is 70% or above.
TIME TO TAKE TEST: You have one year (1), (365 days), to complete any test from purchase date.
TEST ATTEMPTS: You are allowed three (3) test attempts per purchase. If you need another test retake after failing a test for the first attempt, please contact customer service during normal customer service hours.
PASSWORD RESET: If you lose and/or forget your password to log-in to your account, Please use the RESET PASSWORD OPTION at the log-in
screen. You do not need customer service help in most cases. If you lose and/or forget your Password, and/or if you have any questions and/or other needs to access or use your user/member account, Please Contact our Customer Service Team during posted Customer Service Hours. We reserve the right to reset passwords ONLY DURING POSTED CUSTOMER SERVICE HOURS.
EXTENSIONS: If you need more than one year to take your test, please contact customer service during normal business hours to purchase an extension.
(Please click on CE RULES Agreement located in Terms and Conditions at the bottom of the page for full details and disclaimers)
Who We Are
Massage Brand™ is a premier Massage Continuing Education Provider, offering the majority of courses in a format that is shipped right to your door. We have online exams (Only 5 questions per course hour) with instant certificates and courses that make a difference in your Massage Career!
We also have the option of “Exam Only” for those that already own the textbooks, would rather buy on Kindle or Nook or would like to save money by renting the textbook elsewhere.
NCBTMB Approved Provider 1572 and accepted by the majority of states to renew your board certification and state licenses!